Refund Policy
REFUND POLICY
We only give refunds in accordance with the refund policies stated below.
Candy Coated takes pride in all our products. If you are not satisfied with your order and/or purchase when picking up or within 24 hours of pick-up, working days, immediately notify us of your concern and return your complete order to us.
No refunds are given on any orders unless the complete order is returned. NO CASH refunds, only store credit.
Candy Coated is not responsible for orders once they leave our premises. We are not responsible for any damage occurring to any products during transport, set-up or any time thereafter. You will be given instructions on how to carry, transport, and store your cake upon pick up. Keep in mind that treats are fragile and damages can happen if not handled properly, such as cracks, smudges, melted frosting, etc.
Guarantee / Disclaimer
Candy Coated always put in best efforts to make sure that your order is decorated to the specification on your written order form. Upon pick-up of your order, if need be adjustments can usually be made for an additional charge if it was not stated on your original order. If for any reason something is not decorated correctly as stated on your order, we can usually make necessary changes right away.
Every order is hand-made. Decorative finishes are done by hand, and are subject to the artistic interpretation of our expert cake decorators. You may provide us with a photograph for inspiration and duplication; however, we make no claims for exact duplication of the work done by other decorators.